ServiceNow is a cloud based platform, which was mainly developed for workflow and process automation as per the ITIL principles The Now Platform from ServiceNow provides an Application Platform-as-a-Service (aPaaS). That means it is a cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications. It is not limited to a specific department or function, but encompasses the entire enterprise. The Now Platform from ServiceNow provides a modern, easy-to-use, service management solution in the cloud.