Jira is an issue management platform that allows teams to easily manage their issues throughout their life cycle. Jira assists with planning, tracking, reporting and releasing of projects. Through a predefined workflow it allows you to track any kind of unit of work (be it an issue, bug, story project task etc.) .Both unit and workflow can be customised according to the team’s specific requirement. Jira is very expansible and by integrating/ connecting with other systems make it to do almost everything. Integration with other system as servicenow is fairly easy.

Integration of these two tools will greatly benefit the organisation. When Devop tools like Jira are integrated with servicenow, all information related to tickets flow bidirectional between teams means incidents in servicenow are replicated as issues in Jira and any modifications to the issues of Jira is replicated in the corresponding incidents in servicenow ..

Jira –servicenow integration improve coordination between teams results in increased productivity. It automates the workflows .It also bring end to end visibility across organisation, reduces bottlenecks in communication.

If you’d like to integrate Jira and Servicenow for your organisation, get in touch with us today!